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Return & Refund

Any problem has a solution! Just relax, we'll take care of everything.

For hygienic reasons we only accept returns if you carefully follow these instructions. First of all please contact our after sale service on contact@hairfactoryshop.com

Conditions to be complied:

1. Hair extension must be in original condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
2. Odor-Free (Any odors on the product will render the product ineligible for exchange)
3. Item(s) must be returned within 10 days of receiving your original order.

The return shall be at the buyer's cost. We will provide you the return address and carrier. 
Your refund will be credited to the credit card charged during your original transaction
or to thePayPal account submitted with your original order.

If you change your mind or if the product you have purchased is defective, please contact our after sale service on contact@hairfactoryshop.com

For returns, please find below the manufacturer postal address:

HAIR FACTORY SHOP
1/F, No.92 Ao Er Village, Henggang Longgang Shenzhen, China 518115